Terms & Conditions
Terms and Conditions of ServiceUndiscovered Mexico (UMX)
Last Updated: 08/09/2025
- These Terms and Conditions of Undiscovered Mexico (UMX) regulate the provision of private tourism services in the Yucatán Peninsula. UMX specializes in conscious luxury experiences that combine cultural, natural, and adventure themes for both national and international travelers.By booking with us, the client acknowledges that they have read, understood, and accepted these Terms and Conditions in full.
1. Definitions
- UMX: Undiscovered Mexico, provider of tourism services.
- Client: Any individual or entity booking UMX services.
- Experience: A private cultural, natural, or adventure service provided by UMX.
- Confirmed Booking: A formal agreement established once payment (full or partial) is received.
- Force Majeure: Unforeseeable events beyond the parties’ control (e.g., extreme weather, blockades, pandemics).
2. Booking and Service Conditions
- Reservations can be made via our official website, email, or authorized digital channels (e.g., WhatsApp, Instagram).
- Clients must provide accurate information to ensure correct service delivery.
- A booking is only valid once confirmed by UMX and payment has been received.
- UMX reserves the right to decline bookings for operational or safety reasons.
3. Cancellation and Date Change Policy
Individual Reservations
Cancellations or reschedules are permitted up to 48 hours before the scheduled start time, subject to a 10% administrative fee.
No refunds or changes will apply within 48 hours of the tour or in case of no-shows.
Group Reservations
Cancellations more than 15 days prior to the tour date incur a 10% administrative fee.
Within 15 days, no refund applies. Date changes may be requested, subject to availability.
Within 48 hours, no refunds or changes apply, including late arrivals or no-shows.
4. Pricing, Payments, and Invoicing
All prices are listed in USD. Charges may be converted to the client’s local currency by their bank or card issuer.
Payments are securely processed through Stripe, a PCI-compliant global platform.
UMX accepts major credit/debit cards and other Stripe-supported methods.
Official invoices may be requested under Mexican tax regulations.
Credit card charges are processed upon booking confirmation and typically appear within 24 hours.
5. Client Responsibilities
Arrive on time and follow staff instructions.
Inform UMX in advance of medical conditions, allergies, or dietary restrictions.
Respect cultural and natural environments, as well as fellow travelers.
Supervise minors or dependents at all times.
Carry valid passports and required travel documents.
6. Environmental Commitment
To protect fragile ecosystems (cenotes, reefs, lagoons):
The use of sunscreen (including biodegradable), insect repellent, or any chemicals is strictly prohibited during nature-based activities.
Instead, guests are encouraged to use UV-protective clothing, long-sleeved swimwear, hats, and other non-chemical sun protection methods.
7. Provider Obligations and Limitations
UMX guarantees services delivered with the highest quality, safety, and attention.
Our team will guide and support clients throughout the experience.
UMX cannot guarantee weather conditions or wildlife sightings.
Travel or accident insurance is not included, unless explicitly stated.
8. Risks and Liability Waiver
The client acknowledges that certain activities (e.g., swimming in cenotes, hiking, wildlife observation) involve inherent risks.
By accepting these Terms, the client releases UMX from liability for accidents, injuries, losses, or damages during the experience.9. Safety and Conduct
UMX reserves the right to deny or cancel service if a guest:
Is under the influence of alcohol or illegal substances.
Behaves aggressively or endangers the group/environment.
Refuses to follow safety rules or conduct guidelines.
10. Intellectual Property & Media Use
All content on UMX platforms (text, photos, videos, designs) is the property of UMX or used under license.
By joining our experiences, clients grant UMX permission to use photos or videos taken during the activity for promotional purposes, unless explicitly requested otherwise in writing before the experience begins.
11. Privacy & Data Protection
UMX complies with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties.
Data is collected only for reservations, communication, and service improvement.
UMX will never share personal data with third parties without consent.
12. Digital Acceptance
These Terms are legally binding when the client:
Checks the acceptance box during online booking, or
Confirms via digital channels (email, WhatsApp, messaging platforms).
This digital acceptance is valid under Mexican e-commerce and digital contracting laws.
13. Jurisdiction & Dispute Resolution
Any disputes will be resolved first through amicable negotiation.
If unresolved, both parties submit to the competent courts of Quintana Roo, Mexico, waiving any other jurisdiction.
14. Modifications
UMX may update these Terms at any time. Changes become effective once published on our website and apply to future bookings.
15. Customer Service Contact
- Email: experience@undiscoveredmexico.mx
Phone/WhatsApp: +52 984 209 7452
Website: https://www.undiscoveredmexico.mx